Refund and Returns Policy

1. Overview

At world-sports.pk, we strive to ensure that our customers are 100% satisfied with their purchases. If you are not completely happy with your order, we offer a hassle-free return and refund process. Please read our policy carefully to understand the terms and conditions regarding returns, exchanges, and refunds.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return request must be made within [3] days of the delivery date.
  • The item must include all accessories, manuals, and tags.
  • Items purchased on sale, clearance, or as part of a special promotion may not be eligible for return unless they are defective or damaged.

3. Non-Returnable Items

Certain products are non-returnable, including:

  • Custom-made or personalized items.
  • Gift cards and digital products.
  • Perishable or hygiene-sensitive items such as mouthguards, gloves, and undergarments.
  • Clearance and final sale items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at [support@world-sports.pk] or call [phone number] with your order details and reason for return.
  2. Once approved, you will receive a return authorization and shipping instructions.
  3. Pack the item securely in its original packaging and include the proof of purchase.
  4. Ship the product to the return address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  5. Once we receive and inspect the item, we will process your refund or exchange within [7] business days.

5. Refund Policy

  • Refunds will be issued to the original payment method used during purchase.
  • It may take [15] days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping fees and handling charges are non-refundable unless the return is due to an error on our part.
  • If the item was purchased using a discount or promotional offer, only the amount paid after applying the discount will be refunded.

6. Exchange Policy

  • If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order.
  • Exchanges are subject to stock availability.
  • If an exchange is not possible, a refund will be issued instead.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [3] days of delivery with photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.

8. Cancellations

  • Orders can be canceled before they are shipped. Please contact us as soon as possible if you need to cancel.
  • If the order has already been shipped, you must follow the return process.

9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

10. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:

We appreciate your business and are committed to providing excellent customer service!